If your loved one has passed away at home, in the case of an expected death from illness, you must still call their doctor immediately, if they are not already in attendance. They may then direct you to call the ambulance service or Home Nursing Service to attend if they are unable to attend themselves. If the death is sudden or unexpected, sometimes the police may be called. If this is the case, they will liaise with the health care professionals, discuss matters briefly with you and then, most likely, depart. Once the police have gathered their information and the Coroner is not to be notified, you may then be free to call us to transfer your loved one to our premises.

To put it simply, families usually prefer a funeral be over as soon as possible. We appreciate that but we are also aware that acting too hastily can cause people to overlook things that might be found later to have been of great importance. It also allows time for people to travel if need be, and they will need time to make arrangements at their end prior to the farewell.

When deciding on the day, time and location for the service, be sure you allow yourself enough time to consider and carry out all your preferred options.